FAQ

We're here to help

  • What is the difference between synthetic and human hair extensions?

    Hair extensions made from human hair can be heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from synthetic hair are sensitive to the sun, don't last as long as human hair, are difficult to style, and cannot blend in as well with your real hair.

  • How do I care my hair extensions?

    CURLSQUEEN hair extensions is 100% human hair, so the better you take care of them, the longer they can be used.

    Heat styling your hair extensions
    You can blow dry, curl and straighten your hair extensions just like your own hair, but keep in mind, they are human hair extensions, and they will damage just like your own hair. You should brush or comb the hair extensions through to get rid of any knots and tangles and use a heat protectant spray before applying hot curling and straightening irons. As hair extensions do not receive natural oils on the hair as your natural hair does, you need to apply a deep conditioning hair treatment to the extensions at least once a month to help keep your extensions in the best condition and ensure the longest life, which is especially important if you use heat styling tools on them frequently. As damage increases, it is also advised to have your extensions ends trimmed just like your own hair. Please keep in mind, the less heat styling to the extensions, the longer life span they will last.
    Washing your hair extensions
    Depending on the usage of the extensions, we advise to only wash them every 4-6 weeks. Hair extensions do not receive natural oils on the hair as your natural hair does, they need moisture, conditioning and stay from chemicals and heat to stay soft and silky. Washing every 4-6 weeks will refresh your extensions from hairsprays and other product build-up.  Washing on a regular basis is not advised, as it will strip your hair of moisture and color and dry them out faster.  Always apply a deep conditioning hair treatment after washing and rinse in cold water. Please keep in mind, you should use a wide toothed brush and gently work your way through the hair. Do not brush with hard brushes or combs like normal hair the hair can be damaged.
    Dying Your Extensions
    You can dye your hair extensions. It is advised to have a professional stylist dye them for the best results. For examples, if you have dark hair extensions, it is not advised to try to dye them platinum blonde. So if you must change the color of your extensions, get professional help first. We highly advise you to always go darker, since your hair extensions has been processed by several methods before you receive them. Hair extensions will get damaged faster with bleaching. Besides, semi-permanent hair dye is more recommended, because it is less damaging and does not dry out the hair as much as permanent hair dyes.


  • How to apply clip-in hair extensions?

    1. Section off hair on top. Using the rat-tail comb, make a horizontal part across your scalp about 2 inches above the nape of your neck. Use the large hair clips to secure the hair above the part.

    2. Position hair and secure clips. Position the hair’s clips near the root of your hair and clip down to attach the weft to your natural hair.

    3. Blend with your own hair. Release the hair that was clipped up and blend the extensions together with your natural hair.


    We have a whole page dedicated to this on our website. For more information about how to apply clip in hair extensions, please click here

  • How long do CurlsQueen clip-in hair extensions last?

    The lifespan of our clip-in hair extensions is 6 months to 1 year or even longer depending on how often they are worn and how well they are taken care of.

  • Can I dye CurlsQueen Clip-in hair extensions?

    If the hair texture you chose has the color options, then they can not been lightened or bleached because they have been dyed using permanent dyes, the color can hardly been bleached. But if the hair texture you chose has no color options except natural color, then it is okay to be dyed or bleached to achieve hair color you want. Normally bleaching is not recommended because it is a very damaging process and will lower the quality of your hair extensions and shorten their lifespan if you have not co-wash them properly. So It is advised to have a professional stylist dye them for the best results.

  • Can I sleep with CurlsQueen clip-in hair extensions?

    We do not recommend to wear your clip-in hair extensions while sleeping, as this can cause severe tangling with both your hair and the extensions, and can potentially ruin the extensions. For the same reason, we also do not recommend that you swim ,bath or take a shower with your clip-in hair extensions.  Please kindly take them off before you sleep.


  • How do I choose hair Texture?

    1. For Straight Hair

     Light Yaki

    This hair texture resembles Permed African American hair air dried or blown out. Most women who have permed hair will fall into this category of extensions. Even when hair is relaxed or permed it hardly ever gets Silky Straight, there will be residual kinks or curls that decided to "fight" the perm. This is why heavy flat ironing on high heat is necessary to achieve silky straight look, so if you want to prevent the heat, this hair texture will be great. Light Yaki is a very soft straight texture that is slightly coarse. It is designed to blend with permed African American Hair.                              

     Coarse Yaki

    This hair texture resembles Natural 3b-3c hair blown out. Coarse Yaki is a very soft and flowy texture which has amazing body and bounce. It is designed to blend with straightened or blown out hair. If you have natural 3c-4a hair then blowing your hair straight and then it will blend with your coarse yaki hair extensions.

     

    Coarse Kinky Blow out / Kinky straight

    This hair texture resembles Natural 4a-4c hair blown out. Ladies with Perm hair can wear this also.  If you have 4a to 4c hair you may need to blow your hair out then follow with a flat iron on a low setting (Don't worry it will not cause heat damage on a low-medium setting). 


    2. For Curly Hair

     

    Water Loose Curly

    For 2C-3A Hair Texture It's wavy, Distinct S-shaped Curves with a Uniform Wave Pattern.

     

    Natural Curly / Water Curly

    For 3A-3B Hair Textures It's S-shaped spiral curls that resemble ringlets.

     

    Water Kinky Curly / Kinky Curly

    For 3B-3C Hair Textures It's has a medium to coarse texture with defined ringlets.

     

    Water Jerry Curly / Afro Kinky Curly

    For 3C-4A Hair Textures Textures It's the coiled curl pattern which mimics firm S-shaped 3c/4a textures perfectly.

     

    Coarse Kinky Coily / Afro Kinky Coily

    For 4B-4A Hair Textures  It's the kinkiest curl shape which mimics Z-shaped 4b/4c textures perfectly.


    For more information , please refer to our blog .

  • How To Choose Length

    How to Choose Length

    HAIR EXTENSIONS LENGTH CHART

    Would you like to get the best hair extensions for your hair and achieve the perfect length and volume youve always wanted?

     

    This hair extensions length chart will help - use it to choose the right length of hair:


    In the following pic, the model is around 5'2 tall.(THIS IS ONLY FOR LIGHT YAKI AND COARSE YAKI TEXTURE.)

    · 14 inches clip ins: It usually falls mid-breast and about the bra-strap area in the back.

    · 16 inches clip ins: It usually falls around your lower breast.

    · 18 inches clip ins: It usually falls around your lower breast to upper stomach and your lower-back area.

    · 20 inches clip ins: It usually falls near your waistline.

      BetterLength Hair Length Chart


      CURLY HAIR LENGTHS

      Considering that curly hair is the hardest to determine the length, in this section, were giving you the most constructive guide to measure your curly hair length. Typically, curly hair is 2-3 inches shorter than that of straight hair. Depending on the style youve got, we divide hair lengths into 5 categories – from short to medium to long.

       

      #1 Short

      Short hair is meant to be hairs that are at Chin-lengths and the ones longer than the ear. Some of the most common are the bob cuts - generally, with bangs or cringes and waves, bedded cuts, and asymmetrical cuts.

       

      #2 Medium

      Shoulder length to Upper-shoulder hairdos are the most iconic representative for this group of hair length chart. Medium-length hair is the most versatile hair length which allows us to experiment with any hairstyles to our fancy – from tousled waves, choppy ringlets to a bold lob or stylish ombrés.

       

      #3 Long

      Long hairs are most time, Mid Back length or longer. No matter what hairdo you’re going for, the long hairstyle will forever remain trendy. Quite hard to manage as it may be, the long hair length offers plenty of cuts that a girl wants to have. Thus, if you’re a true beauty lover, long hair is definitely the one for you.


    • How To Wash Clip Ins
      STEPS:

      Step 1: Wet hair thoroughly.
      Step 2: Shampoo with sulfate-free shampoo and rinse shampoo out. 
      Step 3: Apply conditioner, let them sit for at least 10-15 minutes and then rinse them out. 
      Step 4: Apply silicon-containing hair treatment/mask, let them sit for at least 10-15 minutes and then rinse them out. 
      Step 5: Squeeze out the water and comb through the hair. 
      Step 6 : Clip the hair to the hangers with clothes pins. 
      Step 7: Hang to air dry.(DO NOT BLOW DRY)

      Notice:
      1.It is normal for some hair dye to bleed when the first time you wash your hair extensions.
      2.As with any clip-in hair extensions, minimal hair fallout when wash the clip ins which is an expected occurence.

    • Sustainability

      1.INTRODUCTION

      Welcome to the CURLSQUEEN VIP . By becoming a VIP member, you agree to be bound by these Terms and Conditions. The Program is available online at CURLSQUEEN.com. Each Account is enrolled in the Program once. Every purchase will be accounted for your membership.

      2.VALIDITY

      A purchase is necessary to become a member. The Eligible Purchases means complete purchases of merchandise at CURLSQUEEN website in the provisions time, excluding the amount of refunds/rejection/cancellation on your orders and payment with CURLSQUEEN gift cards.

      3. MEMBERSHIP

      SILVER VIP:

      ELIGIBLE  PURCHASE: CUMULATIVE COMPLETE ORDER TOTAL OF $200

      VIP DISCOUNT VALUE :   10% OFF NEW PURCHASE OF $119.9

       

      GOLD  VIP:

      ELIGIBLE  PURCHASE: CUMULATIVE COMPLETE ORDER TOTAL OF $650

      VIP DISCOUNT VALUE :   15% OFF NEW PURCHASE OF $119.9

       

      DIAMOND VIP:

      ELIGIBLE  PURCHASE: CUMULATIVE COMPLETE ORDER TOTAL OF $2000

      VIP BENIFITS :   

      20% OFF NEW PURCHASE OF $119.9

      1 FREE HAIR OF YOUR CHOICE EVERY YEAR

      ONE ON ONE CUSTOMER SERVICE

      NEW ARRIVAL TRY ON AND MORE

       

      VIP coupon code will be emailed if your eligible cumulative order total have reached any of the VIP level above. Please kindly contact our customer service at [email protected] if you have not received any VIP coupon email so far.

       

      4.TERMS &CONDITIONS

      CURLSQUEEN VIP membership is limited to individuals only and limited to one email address account per individual.

      It is your identification that represent you are at legal ages to join our program and responsibility for your membership to keep your email and contact details up to date in your Account.

      CURLSQUEEN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the Account being removed from the Program without notice. When a Membership is terminated, all outstanding coupons and outstanding rewards associated with the Membership are forfeited.

       

       

    • Order & Shipping

      Please understand that it will take us up to 7-10 working days to process your order (weekends or holidays will be extended). We will email you a tracking number once your order ships.

      * It will take us extra 48 hours to confirm your payment, if it is considered to be potentially high-risk.


      Estimated Shipping Time : 4-7 working days depending on your country zone.


      I changed my mind, how do I cancel my order?

      To receive a full refund you must cancel your order within 48 hours of purchase, otherwise a 10% fee will be charged.

      If the hair has already been shipped, we are unable to cancel the order (even if it is within the 48 hour time frame)


      I typed wrong address, may I change the shipping address?

      The order confirmation email will be sent to double check your shipping address. 

      If the hair has already been shipped, please note that you are responsible for any extra charges for shipping address changes. 


      * Taxes & Duties

      Your order will be shipped out via FedEx or DHL. The international packages we ship are DDU (duties and taxes unpaid), which means the price of the goods you purchase from our website does not include any duties, taxes, and customs charges.

      If you are a customer outside of America, you will be charged applicable inbound duties, and taxes by your local Customs Authority. These fees are paid to your local government, not collected by Curlsqueen. 

      To shorten transit time, FedEx or DHL may pay on your behalf for any duties and taxes when your package enters your country. You may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination. 

      As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing human hair extensions. 



    • Return & Exchange

      Return & Exchange

      Exchange Policy

      May I exchange my order?

      We understand picking the right color and hair texture might be a bit difficult from a computer screen, so we are more than happy to accommodate exchanges of hair extensions that have NOT been used, worn or tampered with.Our Clip in hair extensions will be tied by elastic which identifies if the extensions have been taken out. Our U-part wig has tape at "U" shape area which do not allow to cut if you want return/exchange. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients

      How can I exchange my hair extensions?

      a.
      You can contact with us([email protected]) within 72 hours after you received the item.
      b.
      After we confirm your exchange request, we will give you a return address.
      c.
      Please note that you are responsible for all exchange shipping costs associated with the retrun.
      d.
      If you want to exchange a different item, please let us know, because you may need to pay the price difference. Please note that No Coupon Codes can be used on price difference.
      e.

      We will send you the new hair extensions, after we received, inspected and confirmed that the returned extensions were not be used, altered and undamaged.

      *Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger combed are not eligible for exchange. We reserve the right to refuse any return that is not returned in its original condition. 

      *Please note that the return shipping label is for domestic orders only. It's an international package so we do not have the shipping label service. 


      When will I receive my new exchange?

      We will send you the new hair extensions after we have received, inspected and confirmed that the returned hair extensions were intact. All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to process your exchange.





      Return Policy

      May I return my order?

      Although we have very low return rates and we are so proud of our high quality hair extensions that we offer, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns on hair extensions that have not been used, worn or tampered with. Please note that our Clip in hair extensions will be tied by elastic which identifies if the extensions have been taken out. Since human hair extensions are hygienic product, we take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.

      How can I return my hair extensions?

      a.
      You can contact with us([email protected]) within 72 hours after you received the item.
      b.
      After we confirm your return request, we will give you a return address.
      c.
      Please note that you are responsible for all return shipping costs associated with the retrun.
      d.

      The refund deducted $20 or $30 shipping fee will be issued from your original payment method after we received, inspected and confirmed that the returned extensions were not be opened, altered and undamaged.

      *Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger combed are not eligible for returns. We reserve the right to refuse any return that is not returned in its original condition.

      *Please note that the return shipping label is for domestic orders only. It's an international package so we do not have the shipping label service. 


      When will I receive my refund?

      A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were intact. All customers must contact us after sending the package back and provide us with the tracking information in order for us to track the return packages.

      Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.




      Contact us at [email protected], if you may need to exchange or return your items.

    • ABOUT CURLSQUEEN VIP

      1.INTRODUCTION

      Welcome to the CURLSQUEEN VIP. Create an account and start earning points, earn points everytime you shop, and redeem points for exclusive discounts. 


      https://www.curlsqueen.com/rewards.html

      2.VALIDITY

      A purchase is necessary to become a member. The Eligible Purchases means complete purchases of merchandise at CURLSQUEEN website in the provisions time, excluding the amount of refunds/rejection/cancellation on your orders and payment with CURLSQUEEN gift cards.

      3.TERMS &CONDITIONS

      CURLSQUEEN VIP membership is limited to individuals only and limited to one email address account per individual.

      It is your identification that represent you are at legal ages to join our program and responsibility for your membership to keep your email and contact details up to date in your Account.

      CURLSQUEEN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the Account being removed from the Program without notice. When a Membership is terminated, all outstanding coupons and outstanding rewards associated with the Membership are forfeited.

       

       Please kindly contact our customer service at [email protected] if you have any questions. 



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