CURLSQUEEN Human Hair Extensions

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FAQ

We're here to help

  • What is the difference between synthetic and human hair extensions?

    Hair extensions made from human hair can be heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from synthetic hair are sensitive to the sun, don't last as long as human hair, are difficult to style, and cannot blend in as well with your real hair.

  • How do I care my hair extensions?
  • How to apply clip-in hair extensions?
  • How long do CurlsQueen clip-in hair extensions last?
  • Can I dye CurlsQueen Clip-in hair extensions?
  • Can I sleep with CurlsQueen clip-in hair extensions?
  • How do I choose hair Texture?
  • How To Choose Length
  • How To Wash Clip Ins
  • Sustainability
  • Order & Shipping

    Hair can be shipped out in 24- hours(working day) after payment confirmed!

    * It will take us extra 48 hours to confirm your payment, if it is considered to be potentially high-risk.


    Estimated Shipping Time : 4-7 working days depending on your country zone.


    I changed my mind, how do I cancel my order?

    To receive a full refund you must cancel your order within 48 hours of purchase, otherwise a 10% fee will be charged.

    If the hair has already been shipped, we are unable to cancel the order (even if it is within the 48 hour time frame)


    I typed wrong address, may I change the shipping address?

    The order confirmation email will be sent to double check your shipping address. 

    If the hair has already been shipped, please note that you are responsible for any extra charges for shipping address changes. 


    * Taxes & Duties

    Your order will be shipped out via FedEx or DHL. The international packages we ship are DDU (duties and taxes unpaid), which means the price of the goods you purchase from our website does not include any duties, taxes, and customs charges.

    If you are a customer outside of America, you will be charged applicable inbound duties, and taxes by your local Customs Authority. These fees are paid to your local government, not collected by Curlsqueen. 

    To shorten transit time, FedEx or DHL may pay on your behalf for any duties and taxes when your package enters your country. You may receive an invoice from them after the delivery of goods, for the charges they have paid on your behalf at the destination. 

    As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on importing human hair extensions. 



  • Return & Exchange
  • ABOUT CURLSQUEEN VIP

    1.INTRODUCTION

    Welcome to the CURLSQUEEN VIP. Create an account and start earning points, earn points everytime you shop, and redeem points for exclusive discounts. 


    https://www.curlsqueen.com/rewards.html

    2.VALIDITY

    A purchase is necessary to become a member. The Eligible Purchases means complete purchases of merchandise at CURLSQUEEN website in the provisions time, excluding the amount of refunds/rejection/cancellation on your orders and payment with CURLSQUEEN gift cards.

    3.TERMS &CONDITIONS

    CURLSQUEEN VIP membership is limited to individuals only and limited to one email address account per individual.

    It is your identification that represent you are at legal ages to join our program and responsibility for your membership to keep your email and contact details up to date in your Account.

    CURLSQUEEN reserves the right to disqualify Members who have violated any of the Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in the Account being removed from the Program without notice. When a Membership is terminated, all outstanding coupons and outstanding rewards associated with the Membership are forfeited.

     

     Please kindly contact our customer service at support@curlsqueen.com if you have any questions. 



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